Pillar 04Recover cash
Service and Warranty Recovery
Trace claim value to posted cash.
Follow a claim from the repair order through remittance to the matched payment that clears it.
Follow the claim to cash- Economic truthRecover cash
- SignalClaim readiness and age
- Accountable actioncomplete, submit, appeal, accept, write off, or reconcile
- Verificationlater-cohort hold test
- Receiptclaim, remittance, and ledger proof
Signal
Claim-to-Cash Control Tower
A repair order, traced from claim to payment, with every denial carrying its age, deadline and owner.
Representative workflow · Authorized sources and signed scope only
- RO closedRepair-order basis
- Claim readyReady to submit
- SubmittedResponse pending
- Returned or deniedException
- Resubmitted or appealedNext decision applied
- PaidPayment evidence
- GL appliedPosting evidence
Claim state key
- Expected
- Trapped
- Denied
- Resubmittable
- Paid
- Paid but not posted
Representative claim exception detail
- Age
- Elapsed since state change
- Deadline
- Next authorized deadline
- Evidence gap
- Required support not yet attached
- Accountable role
- Authorized warranty, service, or accounting role
- Next decision
- Complete, resubmit, appeal, accept, write off, or reconcile
Accountable action
One signal. One accountable path.
The source, consequence, owner, decision, proof, and hold test stay connected.
Signal
RO, claim, remittance, and ledger sources
Consequence
claim or cash consequence
Owner
warranty, service, or accounting owner
Decision
complete, submit, appeal, accept, write off, or reconcile
Proof
claim, remittance, and ledger proof
Hold test
later-cohort hold test
Verification
Test whether the action held.
- AAccountable control
- Every claim exception gets an owner before its deadline goes stale.
- BHold test
- later-cohort hold test
Receipt and next decision
Keep the evidence. Continue with purpose.
Carry the source trail, accountable action, verification result, and claim boundary into the next review.
- Evidence receipt
- The claim record joined to matched remittance, posted ledger evidence, and the later denial or rework cohort.