The unwritten process
Nothing fails loudly. It just stops getting done.
The meeting sets the standard, everyone agrees, and it holds for a while. Then a strong month lands, a manager moves on, or a Saturday gets away from everyone, desk three deep and a customer who has to be somewhere. The standard becomes whatever the busiest person has time for. Nobody decided that.
The statement hands you the total and not the cause. The cause shows up as the deal that waited on a document nobody chased, the chargeback that came back and got absorbed, the warranty claim that never got filed, the unit that aged past the point where any decision would have helped. Each one is easy to forgive on its own. That is exactly why it happens again next month.
You have watched the fix work whenever someone insisted on it. The discipline was real. It just lived in one person's head instead of in the building. Mechanus IQ puts it in the building. It works from the exports your dealership authorizes, on the cadence you set, and it applies the same standard in January and in August. The same standard the year after your best manager takes another job.