Rule 01
The team gets the credit
When verified work improves an operating outcome, the team can see the progress without MIQ publishing an individual score.
Recognition and people
Good work should be visible.
A dealership cannot run on managers chasing every task. MIQ gives work a clear owner and deadline, escalates what stalls, and makes verified team progress visible without turning people into a public ranking.
- Expected behaviorVerification
- Gate-defined completionStore-level recognition
- VerificationPeople protections
- Private coachingExpected behavior
- People protectionsPrivate coaching
People boundary
Recognition, never shame.
People follow process more consistently when the next move is clear and good work is visible. Verified wins become team progress, while a miss becomes a process problem for the dealership to fix.
Rule 02
There is no shame system
MIQ does not publish a list of individual misses. A repeated exception becomes a process problem for the dealership to address.
Rule 03
The win belongs to the team
Store-level, team-framed output means a good month is something the floor shares, not a ranking they compete in.
Rule 04
Small cohorts stay suppressed
Shared comparisons appear only at the dealership-authorized minimum cohort so the surface remains team-level.
Rule 05
Recognition is not a pay lever
Credit stays separate from pay, discipline, invoices, and dollar leaderboards. Coaching stays a private management conversation.
People controls
Five controls stand between a result and a person.
Every one of these holds before a result becomes recognition, and the dealer authorizes each of them.
- Control 01Dealer-authorized purpose and audience
- Control 02Store-level, team-framed output
- Control 03Minimum cohort and suppression rules
- Control 04Separation from pay and discipline
- Control 05Verified outcome or active-gate prevention record
Next decision
Give every important finding a next move.
Gates define the owner, authority, deadline, and escalation path before completed work becomes recognition.